How to Track Help Desk Tickets Using SharePoint

Create a ticketing system in SharePoint with assigned owners, status filters, and automated email alerts.

Step 1: Create a SharePoint List

Set up a custom SharePoint List to track tickets, including columns for issue description, owner, status, and priority.

Step 2: Assign Owners and Status

Assign tickets to team members and use status columns (Open, In Progress, Closed) to track progress.

Step 3: Automate Email Alerts

Use Power Automate to send email notifications when tickets are created or updated.